Refund policy

We want every Karlling order to arrive correctly and in usable condition. Because many of our products are sold in bulk packs and shipped internationally, please read the policy below before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can usually cancel and refund an order before it has been packed or handed to the carrier. Once an order has shipped, it can no longer be cancelled and will be handled under the return rules below.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, missing, or different from what you ordered, contact us within 7 days of delivery.

To help us resolve the issue quickly, please include your order number, a clear description of the problem, and photos or videos of the product, packaging, shipping label, and any visible damage. If the issue is confirmed, we may offer a replacement, partial refund, full refund, or another reasonable solution depending on the situation.

Returns for Change of Mind

Returns for change of mind may be accepted within 30 days of delivery only after approval from Karlling. Returned items must be unused, unopened where applicable, complete, and in resalable condition with the original packaging.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Bulk Orders and Multi-Pack Products

Many Karlling products are sold as multi-pack or bulk-pack items. If a return is approved, the returned quantity must match the approved return request. Partial returns of opened or mixed bulk packs may not be eligible for a full refund unless the issue was caused by our error.

Return Shipping Costs

If the return is caused by our error, such as a confirmed wrong item, missing item, or defective item, we will work with you on a reasonable solution and may cover return shipping when a return is required.

If the return is due to customer preference, ordering the wrong item, address issues, refusal of delivery, customs refusal, or failure to collect the package, the customer is responsible for return shipping costs and any related carrier charges.

Free Shipping and Refunds

Some orders include free shipping because standard shipping costs are built into our product pricing. If a customer-requested return is approved, the original outbound shipping cost, remote-area surcharge, customs-related carrier fee, or other non-refundable shipping cost may be deducted from the refund where allowed by law.

Customs, Duties, Taxes, and Refused Packages

International orders may be subject to import duties, taxes, VAT, customs clearance fees, or other destination-country charges. These charges are generally not controlled by Karlling and may not be refundable by us.

If a package is refused, abandoned, returned, delayed, or destroyed because the customer does not cooperate with customs clearance, does not provide requested information, refuses to pay required import charges, or fails to collect the package, the order may not be eligible for a full refund. Any refund, if available, may be reduced by outbound shipping, return shipping, customs fees, carrier fees, and product loss.

Incorrect or Incomplete Address

Please make sure your shipping address, postal code, phone number, and email address are correct before placing an order. We are not responsible for failed delivery, loss, return costs, or reshipment costs caused by incorrect or incomplete information provided by the customer.

Non-Returnable Items

Items may not be eligible for return if they have been used, installed, altered, damaged after delivery, returned incomplete, or returned without approval. We may also refuse returns that cannot be resold for hygiene, safety, or packaging reasons.

Refund Processing

After we receive and inspect an approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.

How to Request Help

To request a cancellation, return, replacement, or refund, please contact us with your order number and a clear explanation of the issue. We will review the request and provide the next steps.