Terms of service

Welcome to Karlling. These Terms of Service apply to your use of our website and to purchases made through this store. By visiting our website or placing an order, you agree to the terms below.

About Karlling

Karlling is an experienced Amazon marketplace seller and has sold under the Karlling brand since 2013. Our independent website is built mainly to support multi-pack and bulk-pack orders, helping customers purchase selected products with simpler landed-cost planning.

Use of This Website

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website in a way that may harm Karlling, other customers, or our service providers.

Product Information

We try to keep product titles, photos, descriptions, specifications, package quantities, prices, and availability accurate and up to date. However, minor differences may occur because of manufacturing updates, monitor color differences, packaging changes, or data entry errors.

If we discover an obvious product information error after an order is placed, we may contact the customer to confirm the order, offer a correction, or cancel and refund the affected order before shipment.

Product Images and Variations

Product images are provided to help customers identify the item, color, style, and package type. When a product has multiple variations, please check the selected color, size, specification, and pack quantity carefully before placing an order.

Pricing and Availability

Prices and availability may change without prior notice. We reserve the right to correct errors, update prices, change product availability, limit quantities, or discontinue products at any time.

For bulk orders, unusual order quantities, or obvious pricing mistakes, we may contact the customer for confirmation before shipment. If we cannot fulfill an order under the listed conditions, we may cancel and refund the order.

Orders and Payment

Placing an order does not guarantee acceptance. An order is accepted when we confirm and process it for shipment. We may refuse, cancel, or limit an order if we believe there is a payment issue, address issue, inventory issue, pricing error, fraud risk, customs risk, or other reasonable fulfillment concern.

Customers are responsible for providing accurate billing, shipping, phone, and email information. Incorrect or incomplete information may cause delay, failed delivery, extra charges, or cancellation.

Shipping and Delivery

Shipping terms are explained in our Shipping Policy. Some products include free shipping to selected countries and regions because standard shipping costs are built into our product pricing.

Remote areas, islands, military addresses, special postal zones, or unsupported destinations may require additional carrier surcharges or may not be serviceable. If an extra shipping charge is required, we may contact the customer before shipment to confirm the available options.

Customs, Duties, Taxes, and Clearance

International orders may be subject to import duties, taxes, VAT, customs clearance fees, or other charges required by the destination country or region. These charges are generally not controlled by Karlling and may not be included in the product price unless clearly stated at checkout.

Because customs and tariff policies may change frequently, customers are expected to cooperate with customs clearance when required. This may include responding to carrier messages, providing requested information, paying import charges, or assisting with reasonable clearance requirements.

Cancellations, Returns, and Refunds

Order cancellation, return, replacement, and refund rules are explained in our Refund Policy. Please contact us as soon as possible if there is a problem with your order.

Returns sent without approval may not be accepted. Customer-caused return costs, refused packages, customs refusal, failure to collect a package, or incorrect address issues may reduce or prevent a refund where allowed by law.

Battery Notice

Some Karlling products are designed to be battery-powered, but batteries are not included in the shipment unless a product page clearly states otherwise. Customers are responsible for using suitable batteries or power sources according to the product design and local safety requirements.

Resale and Bulk Purchase Responsibility

Many products on this website are offered as multi-pack or bulk-pack products. If you purchase products for resale, business use, installation, gifting, or distribution, you are responsible for checking whether the product is suitable for your intended use and local market requirements.

Intellectual Property

The Karlling name, product content, images, text, website layout, and other materials on this website are owned by or licensed to Karlling unless otherwise stated. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without permission.

Third-Party Services and Links

Our store may use third-party services for payment processing, shipping, analytics, security, and website operation. We may also link to third-party platforms, including Amazon marketplaces where Karlling products may be available. We are not responsible for third-party websites, policies, or services.

Limitation of Liability

To the maximum extent allowed by law, Karlling is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, product delays, customs delays, carrier issues, incorrect customer information, or use of products beyond their intended purpose.

Our total liability for a confirmed order issue will not exceed the amount paid by the customer for the affected product, except where applicable law requires otherwise.

No Professional Advice

Product descriptions, shipping explanations, and policy information on this website are provided for general customer information only. They are not legal, tax, customs, electrical, safety, or professional advice.

Changes to These Terms

We may update these Terms of Service from time to time. The version posted on this page applies to orders placed after the terms are published. Continued use of the website after changes are posted means you accept the updated terms.

Contact Us

If you have questions about these Terms of Service, a product, a bulk order, or an order already placed, please contact us through the contact information provided on this website.