Shipping policy

Free Shipping Regions

We currently offer free standard shipping to the following countries and regions where our selected shipping route is available for ordinary goods:

• United States mainland
• United Kingdom, non-remote areas
• Canada, zone 1/2 areas where supported by the carrier
• Germany, France, Spain, Italy, Netherlands
• Australia, New Zealand
• Singapore, Malaysia, South Korea, Hong Kong, Taiwan, Thailand
• United Arab Emirates, Saudi Arabia, Qatar

Free shipping is based on standard carrier service availability. If a checkout address is outside our active shipping zones, shipping options may not be available at checkout.

Remote Areas and Special Postal Zones

Some remote areas, islands, military addresses, and special postal zones may require an additional carrier surcharge. If your delivery address may be considered remote by the carrier, please contact us before placing your order so we can confirm whether any extra fee applies.

If an order is placed for a remote or special delivery area and an additional carrier surcharge is required, we will contact the customer before shipment to confirm the surcharge or discuss available options. If we cannot reach an agreement, we may cancel and refund the order before shipment.

Processing Time

Most orders are prepared for shipment within 2 to 5 business days after payment is confirmed. Large bulk orders, mixed-SKU orders, seasonal peak periods, or orders that require address confirmation may need additional handling time.

Estimated Delivery Time

Delivery time varies by destination country, customs clearance speed, local delivery conditions, and carrier capacity. Standard international delivery commonly takes about 7 to 20 business days after shipment, but delays can happen during holidays, customs inspections, severe weather, local disruptions, or periods of frequent tariff and customs policy changes.

Tracking Information

When tracking is available, we will provide a tracking number after the order is shipped. Tracking updates may take several days to appear after the package is handed to the carrier.

Customs, Duties, Taxes, and Clearance Cooperation

International orders may be subject to import duties, taxes, VAT, customs clearance fees, or other charges required by the destination country or region. These charges are not controlled by Karlling and may not be included in the product price unless clearly stated at checkout.

Because tariff and customs policies in different countries can change frequently, there may be cases where we cannot react immediately to every policy change. If customs clearance cooperation is required, the customer is expected to respond promptly and provide reasonable assistance, documents, or information requested by the carrier or customs authority.

Address Accuracy

Please make sure your shipping address, postal code, phone number, and email address are accurate before placing an order. We are not responsible for delays, failed delivery, return costs, or loss caused by incorrect or incomplete shipping information provided by the customer.

Battery Notice

Some of our products are battery-powered, but batteries are not included in the shipment unless a product page clearly states otherwise. This helps keep shipping routes simpler and more reliable.

Split Shipments

For large or mixed orders, we may ship items in more than one package when this helps reduce delivery risk, meet carrier limits, or improve shipping efficiency. If an order is split, tracking information may be provided separately.

Lost, Delayed, or Returned Packages

If a package appears lost or significantly delayed, please contact us and we will help check the shipment status with the carrier. If a package is returned because of an incorrect address, refusal to pay required customs charges, failure to cooperate with customs clearance, or failure to collect the package, additional shipping costs may apply before reshipment.

Contact Us Before Ordering

If you are placing a bulk order, shipping to a remote area, or unsure whether your address is supported by our free shipping policy, please contact us before placing your order. We will do our best to confirm the available shipping option and any possible surcharge in advance.